Warranty Information
Quality You Can Rely On
We stand behind the quality of our products and workmanship. All of our window furnishings are sourced from trusted, industry-leading manufacturers and are installed with care by experienced professionals.
Our goal is simple — to ensure your products look great, perform as intended and last for years to come.
Product Warranties
All products supplied by us are backed by manufacturer warranties, which may vary depending on the product type and materials.
These warranties typically cover:
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Manufacturing defects
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Faulty components or mechanisms
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Structural integrity under normal use
Specific warranty periods and inclusions will be provided at the time of quotation or installation.
Installation Guarantee
We take pride in the quality of our installations.
If there are any issues relating to the installation of your products, we will:
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Inspect the issue
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Rectify any installation faults
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Ensure your window furnishings are operating correctly
100% Satisfaction Guarantee
Your satisfaction is important to us.
If something isn’t quite right, we will return and work with you until it is resolved. We are committed to delivering a finished result you are completely happy with.
What Is Not Covered
General Warranties do not cover:
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The exception to these exclusions is the one time per product NQA warranty offered by Norman on all of the products
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General wear and tear over time
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Damage caused by misuse, accidents or improper operation
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Modifications or repairs carried out by third parties
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Environmental damage beyond normal conditions (e.g. extreme weather events)
Care & Maintenance
To ensure the longevity of your window furnishings, we recommend:
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Regular cleaning as per product guidelines
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Avoiding excessive force when operating products
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Following any care instructions provided at installation
Need Support?
If you experience any issues or have questions about your warranty, please get in touch.
We’re here to help.